Política de reembolso

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original and unopened packaging. Please note Gift Cards are non-refundable items.

To complete your return, we require a note in the package with your order number and the reason for the return. Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable):

Books with obvious signs of use and any item not in its original condition or are damaged or missing parts for reasons not due to our error, or any item that is returned more than 10 days after delivery.

To start the return process visit https://account.alpenglowsupplyak.com

REFUNDS (IF APPLICABLE)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed excluding original shipping costs, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days that isn't up to us - it's your bank's decision and policy on how long that will take. If the item(s) is being returned/exchanged due to damage we may or may not require photos of the damage before approving a return/refund.

TRAINING & COURSE REFUNDS

Training & Courses are eligible for a full refund if canceled more than 14 days prior to class start.  

SALE ITEMS (IF APPLICABLE)

Only regular-priced items may be refunded, unfortunately, sale/clearance items cannot be refunded. 

SHIPPING

The buyer is responsible for return shipping. 

RESTOCKING FEE (IF APPLICABLE)

A fee of 15% of the value of the product will be applied to the return.

RETURN ADDRESS

Alpenglow Readiness Supply ( YOUR ORDER NUMBER)

ATTN: RETURNS DEPT

6308 Regent Dr

Anchorage, AK 99504